Customer Service - 1st Level

Publicerad 23 november 2018

Are you a service minded person who love to solve problems?

At DIBS we strive to offer the best solutions for online payments. As responsible for the e-commerce offering within the Nets group we are at the forefront of online payments in the Nordic region. With the help of great people we always have the customer in focus helping our customers to make payments easy.

Want to be part of a great team?

Our customer service team, located in our office in central Stockholm, is responsible for Nets Swedish e-commerce customers. We aim to handle all questions and tasks as close to the customer as possible. You will be a part of the commercial success for both small businesses and big international players.

Your key responsibilities in this role will be:

  • Onboarding of new customers
  • Helping customers via mail and phone
  • Daily routine tasks within the support department
We are looking for talents with ambitions – and passion for what they are doing!

We believe that your background and professional acumen forms most of your qualifications to succeed in this role. It is also important to us that you are passionate of what you are doing in your daily work and that you take the responsibility of driving things forward to develop both business and your-self.

Your professional qualifications and background should include:

  • At least 2 years’ experience within customer service
  • Fluent in Swedish and English

Of your personal qualifications we value:

  • Service minded and proactive by nature
  • Great social skills
  • Responsible
  • Patient

At DIBS, we continuously work on offering easy and safe online payments, so that our customers can focus on their core business. We are online payment experts and believe that by working together while having fun, we will achieve best results. Our passionate co-workers include developers, system architects, business controllers, marketers, sales and support staff as well as designers and e-commerce experts - to mention a few. Our offices are located in Stockholm, Gothenburg, Copenhagen and Oslo.

To meet the future needs of our customers, we often collaborate in large projects across national borders in an informal work environment.

For a driven and committed person, working at DIBS means working at the center of the ever-changing e-commerce industry, which presents an excellent opportunity to grow, develop and influence.

DIBS Payment Services is part of Nets A/S, and offers the broadest selection of simple and secure online payments in the Nordics. DIBS started out in 1998 pioneering online payments and was the first to reach one billion transactions. Today more than 25.000 webshops have a payment solution provided by DIBS, where more than 100 employees work across the Nordic countries. You can read more about us on

Do you want to make online payments even easier for webshop owners and their customers?

Please send your application in Swedish or English right now and at the latest at 14.12.2018. 

If you are interested in hearing more about this opportunity don’t hesitate to contact Thomas Hindersson, +46 (0)8 527 525 37 or


Apply here  

Registrera dig till vårt nyhetsbrev

Anmäl dig nedan om du vill information om betallösningar från DIBS, en del av Nets. Du tillåter också att Nets-gruppen använder din information för marknadsföring. Samtycket kan alltid återkallas och kommer att vara giltigt tills det händer. En återkallelse gäller inte retroaktivt. Du kan läsa vår sekretesspolicy här.

Har du frågor eller behöver hjälp?
DIBS Payment Services AB (publ)
Kungsgatan 32
111 35 Stockholm
Telefon: 08-527 525 00

DIBS Payment Services i Göteborg
Kyrkogatan 25, vån 3
411 15 Göteborg
Telefon: +46 (0)31-600 800